With more than 20 years of experience in the Hospitality Industry, I currently lead the Operations Team at DKN. I hold a Bachelor’s Degree in Hotel Management and Tourism and an MBA with an emphasis in Leadership and Management from the University of San Diego.
I have a passion to develop team members, provide excellent customer service, and make every hotel financially successful. I’m a part of a team that sets goals and strategies for the hotels and has a true passion to bring the strengths of each person alive and with my role of leading the Support Center Leadership Team (which includes Operations, Sales & Marketing, Revenue Management, IT, HR, and Third Party Management) I am able to do what I love every day! My passion for hospitality and people have helped DKN Hotels gain recognition as a company that lives its culture and values and makes a positive difference in people’s lives.
I do whatever is needed at DKN. My official job title? Operations Support Manager, which means I support the hotel with whatever operational support they may need. I lead trainings and workshops for DKN including DKN University, GM Summits, Support Center Open Houses and The Ladder. I love what I do because it’s dynamic — it’s constantly changing depending on the needs of DKN and it’s team members. I got into the hospitality industry about 15 years ago working for the Laguna Cliffs Marriott in Dana Point as a Guest Service Agent wearing a full wool suite and standing (no sitting unless you were on lunch) for 10 hours a day. I met my mentor there, Brenda Stoner, who brought me to DKN where she had been a GM and 11 years later, here I am — tie, but no wool suit.