Where can you go to learn about revenue management from a director of revenue for ten hotels? What about learning operations from someone with 500 years experience (ok maybe a bit less) in directing operations of countless hotels? DKN U! Mike, our director of revenue and Brian our regional director of ops both came out to Anaheim to teach, lecture style, to a full class of ready to learn DKN U “students.” DKN U is held a few times each year and focuses on a different aspect of the hotel business each time. It’s taught by people who work with that part of the business every single day, which makes it incredible because everyone in attendance can ask questions and interact with the experts the entire time, some even becoming experts themselves in new areas of the hotel! It’s been a success each time because every team member leaves at the end of the day with a new sense (or so they tell us!) of knowledge and interest in an area they may have known nothing about the day before!