Value and respect
When we asked our Regional Director of Operations what his favorite value was:
"Easy one - Respect. It seems so basic and obvious...that it shouldn’t need to be induced, but people are so trampled-on by some of their experiences...they often forget the basic human kindness and support that drives real engagement to an employer. It takes a new TM a while sometimes to “DKN decompress”...but once we get the right relationship going...this connection gets us through some rough periods that just the need for a paycheck might not. I’ve never worked at a company with such a low turnover rate, and this culture is obviously the reason."
We challenge prevailing assumptions when warranted. We offer suggestions when we see opportunity. We itch for any chance to be creative. And we seek to maintain an open mind, always.
Teamwork is at play here every minute of every day. But those opening days at our Homewood would be the most obvious display of it -- team members from all DKN properties drove hours and spent days prepping the hotel so that we could start serving our guests. Fact is, we wouldn't have opened on time without it.
We are laser focused on driving and optimizing revenues and profits via management of all operating costs that deliver optimal returns on investment.
"The most wasted of all days is one without laughter" - E.E. Cummings
We encourage an environment that is playful, full of team member cheer and celebration.
"Vision is the art of seeing what is invisible to others.” - Jonathon Swift
Leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it to completion.
"Me and my wife...saw your employee walking the parking lot cleaning up. We noticed there was a homeless man...your employee in a polite way approached the homeless man and asked him, "Is everything ok, how are you doing tonight?" The homeless man replied with, "I'm doing good, I'm just thirsty and I'm looking for a warm place to sleep because I have a job interview in the morning."...He asked the homeless man if he was ready for the interview and gave him some tips. He then literally gave him the shirt off his back as well as his very own tie and wished him luck on the interview." - a Hilton Garden Inn guest to Erik Collay, a DKN Team Member
Operations Support Manager, DKN Hotels
"I am a truly lucky man as I have found a company that not only believes in me but fosters my growth while promoting the best work life balance I have ever seen in a company. I wake up each morning looking forward to going to work instead of dreading it. We have a great family atmosphere and it allows all of us to be our best selves at work and at home."
CEO and Founder, HelloShift
"DKN is a profile in excellence who has inspired us to greater levels of innovation. Over the years we have worked well together because HelloShift and DKN are aligned in the belief that happy teams make happy guests. DKN has great ideas and execute at the highest levels of professional competence. DKN embodies integrity and have proven themselves to be trustworthy partners as we work together to push the boundaries of what is possible."
Business Relationship Manager, Petra Risk Solutions
"As DKN Hotels’ insurance broker for more than ten years, Petra Risk Solutions has had the pleasure to witness first hand their incredible growth, commitment to safety, and passion for hospitality. DKN Hotels team members are friendly, responsive, and knowledgeable. We look forward to working with them for many years to come!"
Director of Sales, Hilton Garden Inn San Bernardino (former team member)
A huge thank you for all that you have done for me. The culture you have created and maintain @ DKN is amazing and second to none. I say this with a fair amount of experience with other management companies. They all 'Talk the Talk', but few 'Walk the Walk'”...DKN is different and a company I have enjoyed working with more than any other company previously."
Guest, Holiday Inn Express Newport Beach
"I would like to take a minute to express the level of care we received while we stayed at your location. We were there because we had a friend in the hospital and he ended up passing. We called the hotel to add a nite to our stay and we told them what happened. When we got back to the hotel they had bought us a card and a floral plant. It was beyond touching in our moment of shock and grief it was a wonderful gesture and came at a moment when we all needed it the most we were all from out of town and feeling a million miles from home and just that one small gesture made us not feel so alone we felt the caring and concern from your entire staff. It is a moment we will never forget I have the plant in my kitchen and I see it everyday and instead of being sad for the loss of our friend it makes me smile to know there are such great people in this crazy world we now live in... I knew when the dust settled I needed to make sure all of the people at your company knew how touched we all were by the kind gesture of some well meaning strangers"
Major Account Exec. Hospitality, Spectrum Enterprise
"I have been a proud vendor partner of DKN Hotels for the past 5 years. I have had the pleasure of being your primary major account executive for al off DKN hotels within our footprint. From new hotel projects, to existing. It has always been a pleasure working with you and your associates. The communication, and organizational skills set by all of your employees really shows the empowerment, and growth of your company. I honestly feel like our relationship is more of a family bond that can never be broken. Thank you again for being a proud partner of Spectrum Enterprise formerly known as Time Warner Cable Business Class, and myself."