Home Away from Home (or HAFH) Training at Doubletree San Bernardino

DKN as a company is centered around three main pillars, team member engagement, financial success, and customer experience. Every leg of this stool is incredibly important to us, but for our customer experience leg we’ve actually developed an entire training program. We’ve designed this to teach our new team members our unique way of making each guest experience natural, like they were right at home. We started off with a fun team building activity where each team designed and built a hotel out of newspaper and only a foot of tape. We then moved into a history of DKN, learning a ton about it’s inception and growth over the years. After that we had some amazing food and played some games centered around how to best assess the needs of a guest. As the day drew to a close with a few role plays and some personal goals it was easy to see that everyone was a) tired b) happy and c) ready to make someone’s next stay the best one they’ve had yet! #apassiontolearn